Privacy Policy

1. Who We Are

2. Personal Information We Collect

Depending on how you interact with DM Services, we may collect personal information including:

• Your name.
• Your business or organisation name.
• Phone number.
• Email address.
• Business or service address.
• Information provided when requesting a quote.
• Information relating to services you request or receive.
• Details contained in enquiries, messages or correspondence.
• Information necessary to schedule and provide our services.
• Website and technical information where applicable.

We do not generally seek to collect sensitive information unless it is reasonably necessary for our functions or activities and permitted by applicable law.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit an enquiry through our website.
• Request a quote or estimate.
• Contact us by phone or email.
• Engage us to provide services.
• Provide information during a service or site visit.
• Communicate with us about an existing service.

We may also collect limited technical information automatically when you use our website, depending on the technologies and analytics services operating on the website.

4. How We Use Personal Information

We may collect, hold and use personal information for purposes including:

• Responding to enquiries.
• Providing information about our services.
• Preparing quotes and estimates.
• Providing servicing, maintenance, repair and installation services.
• Scheduling and coordinating work.
• Communicating with customers and prospective customers.
• Managing customer relationships.
• Processing payments and maintaining business records.
• Improving our website and services.
• Managing our business operations.
• Meeting legal, regulatory and insurance requirements.
• Preventing fraud, misuse or security issues.

5. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include access controls, password protection, restricted access, secure systems and appropriate business procedures.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• Employees and contractors.
• Service providers and suppliers.
• Website and hosting providers.
• Technology and software providers.
• Payment service providers.
• Professional advisers such as accountants, insurers or lawyers.
• Government authorities or regulators where required by law.
• Other parties where you have authorised us to disclose information.

We do not sell your personal information.

7. Overseas Disclosure

Some technology, hosting, communications, analytics or other service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable Australian privacy requirements.

The countries where information may be stored or processed depend on the third-party services used by our business at the relevant time.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to help operate the website, understand website usage, improve performance and enhance the user experience.

Depending on the technologies used, cookies or analytics tools may collect information such as browser type, device information, pages visited, approximate location and website activity.

You can generally control or disable cookies through your web browser. Disabling certain cookies may affect some website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These third parties operate under their own privacy policies and terms. We are not responsible for the privacy practices, content or security of third-party websites.

10. Accessing Your Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

To make an access or correction request, contact us using the details provided below. We may need to verify your identity before processing your request.

11. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, please contact us first so that we can investigate and attempt to resolve your concern.

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

13. Children's Privacy

Our services are primarily intended for businesses and adults. We do not knowingly seek to collect personal information from children through our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us.

Last updated: 21 August 2026